Privacy Policy

1. About this policy

Skin Cancer Laser Centre (the practice) is committed to protecting your privacy. This policy explains how we handle your personal information, including health information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It also reflects our obligations under the Health Records and Information Privacy Act 2002 (NSW).

2. Who we are

Practice: Skin Cancer Laser Centre Address: Unit 12, 50 Victoria Road, Drummoyne NSW 2047 Phone: 02 9719 1600 Email: info@skincancerlasercentre.com.au

3. What information we collect

We only collect information that is reasonably necessary for our functions as a medical practice, including:

• Contact and enquiry details you submit through our website enquiry form (name, email, phone number, subject and message).
• Booking details collected through our online booking service, which is provided by HotDoc (see section 5).
• Health information you provide when you attend the practice, including medical history, examination findings, pathology and imaging results, and treatment records.
• Medicare and health fund details where required for billing and claiming.
• De-identified website usage data collected through Google Analytics (see section 9).

4. How we use your information

We use your personal and health information to:

• Provide you with medical care and treatment.
• Manage your appointments, reminders and recalls.
• Respond to your enquiries submitted through the website.
• Bill and claim, including Medicare bulk billing where applicable.
• Meet our legal and professional obligations, including record-keeping required by the Medical Board of Australia.

We do not use or disclose your information for purposes other than those described in this policy, unless you consent or we are required or permitted by law.

5. Who we share your information with

Depending on your care, we may disclose your information to the following parties, and only to the extent necessary:

• Treating practitioners and clinical staff involved in your care.
• HotDoc — our online booking platform. When you book online, your name, contact details and appointment details are handled by HotDoc and transferred into our practice management system. HotDoc handles payments through its own secure payment providers and does not store card details on our website.
• MedicalDirector Helix — our practice management system, which stores your patient record.
• Pathology laboratories and medical imaging providers when tests are clinically required.
• Medicare Australia, for bulk billing and patient claims.
• Payment terminal providers, for in-clinic card payments.
• Other parties where required or authorised by law (for example, mandatory notification obligations).

We do not sell your personal information, and we do not share it with any third party for their own marketing.

6. Health information and your sensitive information

Health information is treated as sensitive information under the Privacy Act. We collect it only with your consent (which may be implied where it is necessary for your treatment) and handle it in line with professional and legal record-keeping standards.

7. Security and retention

We take reasonable steps to protect the personal and health information we hold, including access controls, secure systems and staff confidentiality obligations. Health records are retained for the periods required by NSW health records legislation and professional standards, and are securely destroyed when no longer required.

8. Data breaches

If a data breach occurs that is likely to result in serious harm to your personal information, we will assess it and notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

9. Website data and analytics

Our website uses Google Analytics 4 to collect de-identified usage data (such as pages visited, device type and general location) so we can improve the website. This data is not used to identify you and is not combined with your health record. You can opt out of Google Analytics using browser settings or Google's opt-out tools.

10. Appointment reminders and marketing

We may send you appointment reminders and clinical recall messages (for example, follow-up skin checks) as part of your care. These are sent in line with Australian messaging rules and include sender identification. We will not send you marketing messages unless you have opted in, and you can opt out at any time by contacting the practice.

11. Access and correction

You may request access to the personal and health information we hold about you, and request corrections where it is inaccurate or out of date. To make a request, contact the practice using the details in section 2. We will respond within a reasonable time. A fee may apply for copying records, and there are limited circumstances in which access may be refused (for example, where granting access would pose a serious threat to health and safety), in which case we will explain why and provide a mechanism to dispute our decision.

12. Complaints and contact

If you have a question or concern about how we handle your personal information, please contact us first:

Privacy contact: Practice Manager, Skin Cancer Laser Centre Email: info@skincancerlasercentre.com.au Phone: 02 9719 1600

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

13. Changes to this policy

We may update this policy from time to time. The current version will always be published on this page.

Last updated: 29 October 2026